We sell reconditioned batteries, "out of date" batteries, and brandy-new ones. The reconditioned batteries only have a 30-day warranty because they start life as a used (core) battery. The "out of date" batteries were made more than six months ago but are still brand-new. Those have a 1-year warranty. Our new batteries have a two-year full-replacement warranty, and no
pro-rata (a.k.a. prorate) warranty.
The reason the
pro-rata warranty went away was because it made more enemies than friends. Let's say you buy a battery with a 7-year (84 month) prorate and a 2-year full replacement. If it fails at 25 months, you should get most of the price of the battery covered, right? Nope. The prorate started on day one, while you were still in the full-replacement category, so two years of it are a waste. Additionally, the calculation was not simply the price of the battery divided by the number of months. It's algebraic rather than arithmatic, similar to the interest on a mortgage, using on the remaining value of the battery rather than replacement cost--how's that for arbitrary?! By the time you're at half the warranty period, you're only saving a few bucks ($25 maybe?) over an outright new purchase. The calculation is based on the price you originally paid,
not the price of the new battery that's significantly more expensive than its 4-year-old counterpart was.
So you bring in a battery with half its pro rata warranty left, and you still pay nearly full price for its replacement. Now you're pissed, and you're pretty sure those guys at the parts store f__ked ya. Well, if it makes you feel any better, we got no credit from the manufacturer even for the measly credit we gave you. We lost too, just more. Because of that, pro rata was recently eliminated industry-wide. None of the three manufacturers of automotive lead-acid batteries have honored it for a long time.
Bonus? Of course. If you warranty a battery, the replacement has only the warranty remaining on the first one. Warranty the battery at 70 months, and your new battery has only 14 months of pro-rata warranty based on the "remaining value" of your failed unit. If it fails in six months, you'd be lucky to get $5 off the new battery. If you're persistent about those few pennies, though, rest assured: Battery #3 will have no warranty whatsoever.
I stopped doing pro rata warranties more than 10 years ago. I tell the customer the full-replacement warranty period and that there's nothing more. It's not worth the yelling. Simple, straightforward rules with no grey area
and fewer irate customers? Sounds like a win-win to me.
As far as the price increase, thank your local environmentalist. It's not nearly as easy to mine lead as it once was thanks to rabid tree-huggers. That also explains the high core value on old batteries.
I noticed that there's a single "dash" that lights up on the radio display, power on or power off doesn't matter. Before I replace it I wondered if anybody knows if that's a sign I need to do something to activate it because the battery's been out, or if it's just D-E-D dead.
What brand and type of radio? Chrysler or aftermarket? CD, cassette, AM 2-watt Music Master?