Here is an Update!
My last communication with the Corporate Regional manager was when he told me he was going out of the country for a few days. After that no more communication.
Then a few days after that I received an E-mail from head of Canadian business and franchisee's, or some such title. Think it was the regional manager's boss? Anyway this woman e-mailed me and wanted my phone number so we could talk. I responded to her politely that I wanted to keep our communications in the written form, due to the potential for unwarranted emotional statements to be uttered. And as a record of all communication just in case I have to contact the Media, or take legal action.
After that I received no further communication from anyone. Then last week I received an E-mail from Wayne, the owner of trademasters, and the Line-X franchisee who sprayed the liner in my box. The e-mail was brief, but stated that a full refund was being given to me, and the check should arrive in a few days.
The next day I received a response from the BBB. They had contacted Trademasters and got a written response to my complaint. There was the expected defense of their situation, and the statement that they thought my preferred solution to this issue was unfair, but at the end of it it states that a full refund was being issued.
I have the check in hand, arrived a couple days ago. Will be going by the bank tomorrow to deposit it.
