thrashingcows
Drowning deep in my sea of loathing...so I'm
I have tried to take the high road on this, but clearly they are not interested in customer service or warranting their product.
Here's my story....
I purchased a Line-X spray in bed liner from,
Trademaster Automotive LTD
44467 Yale Rd West
Chilliwack, BC, V2R 4H2
1-877-878-5869
I purchased this spray in bed liner on Sept 11/2012, for my 1984 Dodge ram pick up. Within a year of having the liner sprayed on the tailgate began to peal. I brought the truck in earlier this year to have them look at the pealing tailgate. They said that they could "Glue" it back down....not the response I was looking for!
But recently I had noticed that there were several areas inside the box where the liner appeared to be lifting. So a few weeks ago now, I started to pick at the liner and it started to pull up easily. I was not very happy about this because I was wondering how many other sections had started to lift, allowing water to infiltrate under the liner, and allow rust to start.
So a day or two later I decided that I should try and get the liner out of the box. I assumed that this was going to be a big job, since they claim that the liner's adhesion, and durability is almost indestructible. Well it took me, and my friend, under 10 minutes to pull the liner out of the box. We used nothing more then our finger tips to start the edges pealing away.
I contact the franchisee with pictures and a statement of what had happened, through their website. I received a call a couple days later, but was not around to answer the call. I called back and the owner (?) Wayne was not available to speak with. We played phone tag for a week or two, but it seemed like I would not get a call back, unless I called first. I decided to test my theory, so over the last 10 days or so I decided not call them at all....I have not received a single call from TradeMasters.
About 2 weeks ago I called Corporate Line-X and left a messages describing my situation. Hoping that they would get involved and help settle this issue. I have not heard back from them. I called again last week, and again no communication.
So I have filed a complaint with the BBB, and on the corporate website I entered a "testimonial" about my situation. We'll see what comes of all this over the next several weeks.
I am posting this on every on-line forum I frequent, with the hopes that the negative publicity will bring these parties out of the wood work to negotiate a fair settlement for this obvious faulty product.
Here's my story....
I purchased a Line-X spray in bed liner from,
Trademaster Automotive LTD
44467 Yale Rd West
Chilliwack, BC, V2R 4H2
1-877-878-5869
I purchased this spray in bed liner on Sept 11/2012, for my 1984 Dodge ram pick up. Within a year of having the liner sprayed on the tailgate began to peal. I brought the truck in earlier this year to have them look at the pealing tailgate. They said that they could "Glue" it back down....not the response I was looking for!
But recently I had noticed that there were several areas inside the box where the liner appeared to be lifting. So a few weeks ago now, I started to pick at the liner and it started to pull up easily. I was not very happy about this because I was wondering how many other sections had started to lift, allowing water to infiltrate under the liner, and allow rust to start.
So a day or two later I decided that I should try and get the liner out of the box. I assumed that this was going to be a big job, since they claim that the liner's adhesion, and durability is almost indestructible. Well it took me, and my friend, under 10 minutes to pull the liner out of the box. We used nothing more then our finger tips to start the edges pealing away.
I contact the franchisee with pictures and a statement of what had happened, through their website. I received a call a couple days later, but was not around to answer the call. I called back and the owner (?) Wayne was not available to speak with. We played phone tag for a week or two, but it seemed like I would not get a call back, unless I called first. I decided to test my theory, so over the last 10 days or so I decided not call them at all....I have not received a single call from TradeMasters.
About 2 weeks ago I called Corporate Line-X and left a messages describing my situation. Hoping that they would get involved and help settle this issue. I have not heard back from them. I called again last week, and again no communication.
So I have filed a complaint with the BBB, and on the corporate website I entered a "testimonial" about my situation. We'll see what comes of all this over the next several weeks.
I am posting this on every on-line forum I frequent, with the hopes that the negative publicity will bring these parties out of the wood work to negotiate a fair settlement for this obvious faulty product.
