moparnut
Administrator
Mopar CEO Pietro Gorlier said that the Express Lane program, which provides 20-minute oil change within Chrysler dealers — slashing paperwork time — had expanded toover a third of the dealer network, and was now at 854 dealerships. At the Chicago Auto Show, Mr. Gorlier told Allparthat dealerswho installed Express Lanes saw a 20% boost in business, gaining customers who did not want to wait an hour or two for routine maintenance. He led the creation of the program in 2009. Mopar’s CEO also said that the next step was standalone facilities: We’re working on a few projects where the... more (full story/sharing links)
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