It was a good day!!!

71ChargerRT

71ChargerRT

Well-known member
Well I went over to HD Monday, where I spend a LOT of time, to return some incorrect trim that I bought last week. So I didn't have my receipt with me, but they always return it as long as you have some ID on you. So the cashier scans the bundle, and counts the pieces, I assumed to make sure none were removed. I stand there waiting for her to get approval, wondering why since it should've been about $75, so she gets it taken care of and tells me to sign. I collect the card and my ID, and walk back to grab the correct stuff, pay and leave.


Today I'm totaling up receipts, damn I spend a lot of money there, almost $20K (of not my money :(), since August. I checked the receipt from Monday again and she returned 14 bundles NOT 1 bundle of 14 pieces to the tune of $800!!! [smilie=i: I have a saying I use quite a bit, and today was more than appropriate, [I]The sun shines on a dog's ass every once in a while!!! [/I]



I'll admit, I had a bit of a moral dilemma, but I got over it. If it were "Bob's Hardware" or some such local owned independent business I would've returned it and showed them their mistake, however, since it's a mega corporation, and I spend more in a year there than most people make, I bought myself a couple toys :)

http://www.homedepot.com/buy/husky-...ctric-air-compressor-vt6315.html#.UMkyRW_7LBQ and http://toolguyd.com/dremel-stylus-rotary-tool-spotted-in-inception/
 
Still, mistakes like that probably cost her her job. I understand it's her mistake but, I would have gone back and corrected the issue. Bad time of year for someone to go stand in the unemployment line.
 
Nah, they won't even know there is an issue until they run out of the product until someone wants it. At that point whomever is in charge will zero out on hand quantity so the system orders more. As far as her losing her job, doubt it, do you realize how hard it is to get someone to show up for work everyday for minimum wage when you have a president that is all about free shit for lazy, useless smacked-ass fuck-ups?
 
Well, if their store manager is any kind of manager at all, they're going to find it on a cycle count or via lost sales very quickly. He will then go back through the sales history, see the return quantity of 14 on a single pack of 14, and there will be some kind of repercussions for her. I don't think she'll necessarily lose her job, but a write-up goes without saying.
 
I could never do that.
I'd have that friggin' nagging voice echoing around in my head telling me to go back and correct the mistake.

But I sure won't fault anyone for not going back... moral dilemmas are a 50/50 crap shoot.
 
funny i bet half you guys would change your tune if walmart had done the same thing

seeing how all the local lowes/HD run...your right they will not notice or care till they show up missing stock at which point it will get zroed..and not even looked up...inventory fuckups happen all the time and they just dont care
 
Well, that couldn't happen to me... I don't shop at Wal-Mart. In the case of Home Depot, I always shop around and I find that most of the time, local suppliers are less expensive, particularly on lumber. I built some picnic tables several years back, and between glue, screws, and lumber I saved well over $100 by using a local supplier. We don't have a Lowe's, but even when I lived in PA I found that they were very competitive with Home Depot, and very often Mom-and-Pop type stores were less expensive.

No offense, 69.5, but you have no idea how tight inventory control is in places like that. They literally take inventory every day of the year through cycle counts, meaning this month you have to check all the DeWalt, Makita, lumber, Scott's, Dow Chemical and spray paint. Many of those brands will come up several times a year. When those changes are entered into the computer, red flags pop up and a double-check is ordered to be done by a different employee. If they find the same discrepancy, then it's up to the inventory manager to find out what happened. They will investigate. Look at your next receipt. The cashier's name or ID number will be on it, the register they were using, as well as a description of everything you bought. They don't do that as a convenience to you, they do that solely for inventory control. I would estimate that we went through the entire store at least 3 times a year. Trust me, I found a lot of register screw-ups, and was about to fire one employee for theft when the time came for me to leave. I still remember the part number: National 614083 was what he stole, a throwout bearing for his own personal vehicle. He had the balls to use my user ID as the cashier on the invoice. He bought one, and took two... and it wasn't hard to prove whatsoever.
 
As far as the little voice in my head, I will go back into a store--any store--and tell them they forgot to charge me for something, and I'll say something if my refund appears to be too large as well.

Well, maybe not my former Auto Value. :D
 
Dr.Jass said:
As far as the little voice in my head, I will go back into a store--any store--and tell them they forgot to charge me for something, and I'll say something if my refund appears to be too large as well.

Well, maybe not my former Auto Value. :D
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I'm with you on that Dr. I would be questioning the total of said return and letting the cashier know that I did not pay that much to begin with. 71charger, how would you fell if the shoe was on the other foot and you were the cashier.
 
It's simple: Your actions in a situation such as this are dictated by what you're made of.
 
ive had full on arguments with store employes who over refunded me..to the point of being told to leave....its not worth the hassle on a "big chain "pos who is screwing out not only theyre employs but overcharging anyway

hell most of these places now have 15 registers and 4 self serve but generaly only 2 cashiers......they can pay for registers but not employes...
 
I would do the right thing, and I have more than once. We are all human and all make mistakes. I wouldnt be suprised if that cashier losses her job or even is required to pay it back out of her pocket.

Lets take this one step deeper. Ever wonder why products cost so damn much? Ever wonder why credit card intrest is so flipin high? Corperations wont loose money in the end. They just pass it on down the line by raising prices and intrest raites.

Go be the stand up man we all know you are and do the right thing!
 
I had a young girl at Walmart add an extra digit to my debit card return.

I read the receipt in the truck and was pissed off that I had to go back and stand in line at the return counter.

I am not a thief. Someone somewhere will end up paying that price either with a pay cut or their job. Walmart especially, they are ruthless when it comes to employee mistakes.
 
Credit-card interest has nothing to do with purchases other than the amount placed on the card. Interest is a way of punishment put in place to get you to pay off the "loan" that much more quickly. It is not where credit-card companies make their money; they primarily make it from the initial transaction. Visa and Mastercard generally charge the business around 3%, American Express around 4%. So, if you make a $100 purchase, the seller pays $3 to MC/Visa. When the money is refunded, the same charge applies, but it's not reverse--they're still charged the percentage for the amount of the transaction as if it were a sale. So, you walk in to return your $100 purchase and it accidentally got entered as $1,000. Now the seller gets stabbed for another $30.

My cousin Cindy worked for one of the major credit-card companies for many years when she lived in Chicago. She held an upper management position. I remember a conversation between her and my Dad one day. My Dad offered that Cindy's company must not like people like him because he paid his bill every month and never a penny in interest. She told him quite to the contrary: "You're our favorite kind of customer. We make our money at the till. We don't have to chase you around, worry about whether you'll actually pay it or declare bankruptcy, or drag it out for ten years. We have to pay interest on that money too!"

If you're running a month-to-month balance on a credit card, that high interest is helping them to recover money they've lost. Pay it as fast as you can. If you want to know for sure why credit-card interest is so high, consult with a bankruptcy attorney as if you're going to file. Trust me, the first thing he's going to tell you is, "If you have any credit cards, run them right up to the limit before you file. You won't have to pay for any of that stuff." My Egyptian-cotton sheets and microsuede pillowcases, comforter, and dust ruffle cost about $800. My ex-girlfriend bought them for me just before she filed, on the advice of her bankruptcy attorney. When she did file, Visa and Mastercard took it in the ass to the tune of 5 digits... each. People like her are why interest rates are so high on credit cards.

My Dad always told us, if you're going to use a credit card you'd damned-well be able to cover your purchases at the end of the month. It's not "free money", it's really-expensive money. I have a friend living that nightmare now. Between his house payment, child support, and credit-card bills he's working a good job and running two side business to keep his head above water. He makes a very-good wage at his job, and even with the two other businesses he's eating ramen and mac and cheese a lot.
 
Dr.Jass said:
= My Dad offered that Cindy's company must not like people like him because he paid his bill every month and never a penny in interest. She told him quite to the contrary: "You're our favorite kind of customer. We make our money at the till. We don't have to chase you around, worry about whether you'll actually pay it or declare bankruptcy, or drag it out for ten years. We have to pay interest on that money too!"

.
Click to expand...

Absolutey true!
I filed for bankruptcy in 2008, was discharged debt free but with badly damaged credit in 2009.
Applied for an unsecured Mastercard within 6 months and got it, with a $500 limit (how I got it so soon I have no idea). Prompt payment of every statement in full every month, and now have a card with a limit of $10,000, 3 years after my discharge. :)

In Canada, there is a law that will allow credit card companies to go after large card purchases incurred within 30-45 days of bankruptcy filing. I've heard of at least one local case where the bankruptcy court would not include several grand on a card purchase two weeks before the man filed for protection.
 
I did not comment when I first read the original post....but I have to say I'm in the majority crowd. I just don't think it's right...be nice if you could get away with some free purchases, but someone always has to pay. And as stated..it won't be the big corporation.
 
I returned the stuff I bought, and returned the card to correct their mistake. I got several odd looks from EMPLOYEES, and a thank you from the asst. manager.
 
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