I don't see how it's not criminal, unless somehow ownership did not pass to the customer at that moment. If that's the case, then Bill Heard has to let anyone off the hook who changes their mind in that amount of time, RIGHT? If it actually legally did change hands, then the cops need to put someone in jail for stealing a vehicle. I can tell you one thing-I'd sue the SHIT out of them, whether or not I got the cops to return it to me. They'd NEVER do that again-I'd make it so bad, employees would be talking about the ass raping the dealership took financially for the next 25 years.