Anyone need a parts guy?

Dr.Jass

Pastor of Muppets
This is quite long, but then again I'm both irate and confused.

After the seriously f__ked-up week I've had, I'm really ready to just quit working parts in this area entirely. I don't think anything can possibly happen tonight or tomorrow, but I'm really not looking forward to Monday, as I may well lose the most-valued employee I have.

This week boils down to something like this:
  • Monday I was demoted to counter, and told that the new manager was the guy before me--the same guy that was forced out because he was a douchebag toward customer and employee alike. No one liked the guy, and what is currently my store was ready to be closed when I stepped in as manager. I decided I could not work with this asshole, and that I would look elsewhere (there were opportunities opening up).
  • Tuesday, I find out that I'm being offered a job elsewhere for more money, but I also hear something that disturbs me about the new place and their hiring. Douchebag tells a friend of mine he might be going to work there.
  • Wednesday, I find out that The Douchebag is not coming to work at my store--instead, he's apparently taking the position I thought was mine at the other place. I also find out my boss has a "backup plan" in case Douche bailed, which he did. In talking to one of the owners of the new place, I find out that yes, indeed, they hired The Douche, but wanted me in there as their point counterman working for him. I declined the job, telling him what I knew about the guy and his defective customer-service gene and overall asshole attitude. There was frantic explanation and just short of begging, and an offer to talk to the other owner, but I told him I could not, and more importantly would not work with that prick. I was begged to reconsider. I will not, and told them that straight. The conversation ended with my saying, "I appreciate the offer, and I'm not offended or bitter or mad at you guys. You've made your decision, and I wish you the best of luck in the new endeavor. You're certainly going to need it with him in the store." A little while later, I find out from a direct source that Advance Auto Parts is sniffing around about me again. Though I would not consider working for them again, it's still ammo. I had not yet talked to my boss about these developments.
  • I predicted that Thursday my asshole boss would come back. I was right, but could not have predicted the circumstances. My best customer called me on Wednesday night, having heard about what was happening, and said he wanted to take me to breakfast the next day as a "Thank You" for being the parts savior I've been to him. I agreed, and he drove the 40 miles to my store to pick me up the next day. While we're eating, my boss walks in with Plan B in tow, for an interview. He doesn't see me. He goes to the bathroom, and still doesn't notice Scott and I sitting there, but when he comes out he can see Scott in the booth and decides to say hello. He comes around the corner of the booth, sees me, and literally jumped. Scott said nothing to him, and I was pleasant. Boss tells me he'll see me in a little while at the store, repeats it again as I'm leaving. Scott will not talk to him. Scott drops me off at the store and asks me for the phone number of the president of the company, then leaves. His intention was only to use such info if the day went badly for me. Boss shows up, and suddenly I'm reinstated and it's begging time. The nutshell version of 3.5 hours is that I told him I don't know if I will stay at this point. Too much politics, and too much drama. I tell him I feel like I'm cracking up with all this shit (that he is causing, no less) and the fuckin' guy suggests I seek some mental help! I don't need mental help, I need him to back the fuck off for a minute. I told bossman that I'd decided I would not work with Douche, and then was offered a job with Douche elsewhere and refused it, even though I'd have made about 5 large more a year. I also told him I'm considering taking an enormous pay cut to go work for a former boss, just to get away from the parts industry altogether. Fuck all y'all. He tells me, "You're still driving this car. These decisions are yours." REALLY?! Do you think for a second I can actually think straight at this point?
  • Today, the boss shows up again. Fuck. He takes me to lunch and starts out about this Plan B fuck, whom by all accounts is a lazy drunk. I'd interviewed the guy myself earlier today, and though he apparently wowed my boss, I wasn't impressed in the least and have no intention of hiring him. He answered all my questions incorrectly, indicating that he doesn't want to work very hard. My boss's solution? We have to interview him together Monday (which means I have to see my boss AGAIN, which is never good. Then he starts again harping about one member of my crew. She is a fantastic employee--smart, works hard, never standing around, takes care of a lot of the background shit so I can service my customers, etc. Well, she doesn't like him, so he thinks she's a bitch and has a bad attitude. She does--toward him only. Customers like her, co-workers like her, and most importantly, she's the best hire I've ever made. He intimates that she and I are too close, to buddy-buddy, and that's why I'm defending her so adamantly. For the first time in the 5 years I've been with the company, I actually raised my voice to him and said "I defend her so adamantly because you villify her so unfairly. You don't work with her. I do. Don't you tell me about her training, her knowledge or her attitude! She doesn't like you, Mike. With everyone else, she's fine!" He will not and cannot accept the fact that he fired the first salvo, and she's been reacting to his own actions since. He was a dick to her all along, and now asks me why she can't at least fake it and be nice. Why should she fake it for someone who's a dick, and only in the store (usually) a couple of times a month?
Well, talking with her later, she's fucking had it with his constant bitching about her, and is probably going to quit Monday when he is there. I may pull him aside before he enters the building and tell him that if she walks, I walk, so he'd better approach her with an apology right off the bat.

There's a lot more to it than all this; I've been torpedoed by corporate three times this fiscal year monetarily, and a fourth fish hit me when my 2nd-biggest customer decided to buy their own store (goodbye, average $6000/month). The three corporate rounds: I got fucked on a transfer of parts from a closed store to mine to the tune of at least $16,000, had two full-time employees rammed down my throat and told not to cut any hours or any positions for 3 months (one of the employees was paid more than I am!), and then the brilliant decision to get rid of my paint line (no one switched to the new line, which has cost me around $6000/mo. since January). Yet, the fact that the store isn't doing well is apparently my fault.

Last year the store was profitable for the first time since the company's owned it. Had nothing changed, I'd already be above last year's final profit and headed to the Golden Ring!

It's time for a change... and the ironic part? Today is my 5th Anniversary with the company. Besides, if I go to work for my old boss I can legally drive something, even if it is a fairway mower! :D

Honestly, I'd consider just shutting this house down and moving if there's something out there for me...
 
yes I followed you from facebook so sue me. Sorry, I was reading about this the other day on there and understand why you took it down, but was curious what was happening with the situation.

I am really sorry man your boss sounds like a grade A asshole. Honestly, I hope it works out for you. However, I am spiteful and I would go out and find better just to say screw you ya know.
KK
 
Wow, kinda glad I've worked for myself for over 30 years,can only get pissed at myself for taking jobs I should have run away from. I'd be changing jobs weekly if I had to put up with that shit! Good luck in whatever you end up doing! Rich.
 
Like I said before - shitty, real shitty.

It must be a corporate -store thing. A good friend that used to be a store manager at one of the country's largest parts supplier's affiliates, was let go mid-March.
His numbers were among the best in the province. He ran a tight ship. But, under the guise of "corporate restructuring", he was let go in favour of the new guy, who happens to be the husband of one of the regional sale reps. Go figure.

I hope you're out getting good and drunk, and trying to forget about things for a while. :)
 
Sorry to hear of it P. Drama like that at the workplace is very stressfull and disheartening. Have a beer on me, you earned it.
 
Hey P. it's all gonna be good soon!!! I shoot my mouth off too quick and have blown MANY jobs that way, but I don't regret any of it LOL!!! I wish I had HALF your patience bro...
 
Man sorry to hear that things are going so badly for you. Corporate is corporate I find...the douche bags this type of environment attracts is universal. My place has the same things going on constantly, but unlike you I'm at least out of the office 90% of the time. I get harassed about "Numbers" and stuff all the time, it used to bug me but I've since decided that I'm just going to do my job properly, and treat my customers they way they deserve to be treated, and if corporate doesn't like it they can give me my severance check and let me walk. F%&K-EM!!

Stick to your ethics, morals and principles and something will come along.
 
Let me ask around. There's a ton of resto parts stores out here on the west coast, and several in northern Nevada. You need to come out & check out the performance parts businesses in Carson City. T&D rockers, KB pistons, BME, the list goes on...
 
The nutshell version of what's happened since...

Saturday, one of my best customers wanted me to help him figure out a problematic transfer pump the next day. We're not open Sundays, but I'm that kind of guy. A friend calls me in the meantime and tells me he knows a guy looking for a job, so I tell him when I'll be at the store and to have his pal stop.

Sunday: Dude comes to the store; I'm immediately impressed and want to hire him. After I get back home, I call my boss and tell him I'm not hiring the lazy fucker, and if he wants to force him on me, I will take it as notice of my termination. Furious backpedaling ensues: "No one wants you to leave, and I'm not going to make employee decisions for you." He then assures me that this guy at the store that day is probably the right one, and he feels no need to interview him himself. Then I give him even more what-fer about Cathy-Lee, telling him he's been unfair to her and until my name-tag no longer says "Manager" she's staying right where she is unless she quits or gives me reason to fire her (theft, etc.). He actually AGREES with me, and says we need to schedule a time when the three of us can sit down and resolve the situation. The phone call ends happily, and I am firmly in control of my store.

Monday: A different customer called not only my boss' boss, but the president of the company and left N-A-S-T-Y messages regarding my boss. I mean, serious shit: "All the commercial customers hate him (which is true), the employees are threatening to walk out (also true), getting rid of Jass would be the end of that store, etc." So, the boss' boss (Don) calls me and asks what the hell is going on in my store. I tell him, "After last week, I don't have a fucking idea, Don... do you know what I've been through here?!" He tells me he can only imagine, and that (once again) Mike went about things in absolutely the wrong way. Don tells me that had I told Mike outright I wouldn't work with The Douche, they wouldn't have attempted to hire him: "Jass, no one wants you to leave. Mike, myself, even Todd (company prez) know of your capabilities, and none of us have ever seen anyone do what you do as well as you do it on the counter. You're that good, and we know it." My response? "So do I, but I can't train 24 years into someone in 2. It can't be done." I also told him that if Mike thinks he's going to walk into this meeting with Cathy-Lee and I and be a bully, she'll walk... and if she does, I do. He owes her an apology, period, based on what I know.

Apparently, ol' Mike is in some deep shit at the moment. He is no longer allowed in any of the body shops in his district, because he shot all his managers in the ass with the boss-man/bulldog attitude, and apparently it's evident up top that my store will take a serious hit should I decide to walk. I talked to Mike today, and was treated with kid gloves by him.

The store is still mine, of that there's no doubt. Mike's fate may be in the air, though. Again, this is the nutshell version... there's a lot more to it than all of this!
 
Well sounds like the douche might finally get his due...I truly hope so. [smilie=d: Hope they turned the light on at the end of the tunnel for you, sounds like it from here.
 
My boss' boss was at the store yesterday, and we had a very-good day. Things are right with the universe, so to speak. I'm not going anywhere anytime soon, it would seem. To get this from upper management rather than Mike was a real mood lifter. I also found out a few things that Mike might not like me to know, but it does give me a certain leverage. Some serious customer research was done, and Mike is out of my shops once again. I will have a dedicated salesman that's not a pushy asshole to the customers.

Don (Mike's boss) also spoke to me in a way Mike never does, and yes... I need to make some changes. I will, too, because it was put to me in a straightforward way with no bullying, which is Mike's style... or, at least it was. More on that later.

So, today was The Day that Cathy-Lee, my boss and I all sat down for a little pow-wow. Though Mike never apologized, he was sincere and earnest.

Then it was Cathy-Lee's turn. Light fuse, get away! :D I always thought whoop-ass only came in cans, but there she was opening a five-gallon pail of it on him. There was more backpedaling, quite a bit of explaining why certain decisions were made and then rescinded, etc. Remember Aretha's "Don't you blashpeme in here!" scene from The Blues Brothers? Imagine that one-line tirade lasting a full five minutes, of which the gist was, "I know you don't care if I like you, and you know that I don't. I don't care if you don't like me either but don't you ever disrespect me, and don't you ever say that I'm not capable and efficient at what I do. I take pride in my job, I do it well, and I love it. Your problems with me are your problem." A couple of examples where he tried to point out her deficiencies, she flat-out told him, "That's not what happened, and anyone other than you involved in the situation saw it for what it was. You saw what you wanted to see, because you have this attitude about me." In those cases, I defended her because I did know the situation better than he, and I offered to call customers on speakerphone and discuss what really happened versus what Mike perceived to have happened. He backed down every time.

I saw Mike's eyes pop a couple of times. I think he expected her to cower, but she did nothing of the sort. The amazing thing was that I really think overall it went pretty well. Mike was even positive about it, even though she was bull-headed and stubborn throughout. It was particularly great when he'd start to ramble during the discussion, and she'd interrupt him: "You're not answering my question. I want to know (insert question here)!" At one point, Mike was explaining about the lazy guy he wanted me to hire, and during his explanation that he would not make staff decisions for me, she interrupted him: "Then you'd better start showing me some respect, because if that's the case, I'm not going anywhere." Fuckin' fantastic stuff.

By the time he left, though she was still displaying some attitude toward him, he was talking about how if they could get along he really feels she's got "the horsepower, the gears" to be a manager herself, and he'd probably put her in such a position if she'd just agree to work with him. I think that time is coming; she wasn't as positive about the talk as he was but I'm hoping it made her think a little bit and budge on her attitude towards him.

Time will tell. I wish I'd set up a spycam, though. The conversation was rather epic to watch and mediate.

The biggest change I need to make? I need to rely on my crew more than I do so I can do the stupid-monkey shit corporate wants and needs done... and I know I can rely on my crew, so why wouldn't I do it? It's not fun being a one-man parts store, and it's particularly dense when you have dedicated and capable people working for you. I can't answer every call and I can't solve every problem; they need to do it on their own. And henceforth, they're going to do just that.
 
I've been in a similar situation once. My boss and I had been going rounds for weeks, all because she always thought I had an attitude problem. I could show up for work with the biggest grin on my face and she'd tell me I had better "Lose the 'tude, or go home!" :wtf: One day it came to a head where we were in the back room pretty much telling each other where to stick it, how far and so on and so on. I knew she was on the verge of firing me due to my "attitude problem" (of which I did not have and still don't understand to this day, but whatever) but could not find a justifiable reason. Well that night I made a $20,000 sale all in beds/mattresses! [smilie=2:Some hotel owner in St. Ignace was redoing both his hotels and needed ALL new beds. After said customer left, I marched that invoice right up to my boss in her office and said," Tell me again I'm not fit to do my job!" and walked back onto the sales floor with the HUGEST grin on my face. She wouldn't talk to me for almost 2 weeks before she finally apologized for jumping all over me. Granted I got lucky enough to tell my boss off (rather explicitly at that) and I made a HUGE sale to save my job after that one, but point is, I too have had a boss that for no apparent reason had it out for me even though I consistently rated high in customer satisfaction, knew my job and did it well, and had the 2nd highest numbers in my dept. but was still told I had an attitude problem and could not do my job. She never treated me that shitty again after that night! ;) So congrats to Cathy for getting to speak her mind and set shit straight!:clap:
 
The biggest change I need to make? I need to rely on my crew more than I do so I can do the stupid-monkey shit corporate wants and needs done... and I know I can rely on my crew, so why wouldn't I do it? It's not fun being a one-man parts store, and it's particularly dense when you have dedicated and capable people working for you. I can't answer every call and I can't solve every problem; they need to do it on their own. And henceforth, they're going to do just that.

That is a hard change to make, especially if you're a hands-on, do it yourself, and get it perfect kind of person. It's something that is more likely to evolve over a period of time with effort, rather than change over night with a decision.

Best of luck with it, and I'm glad your siuation turned out for the better to this point.
 
You're absolutely right, 65F3. It's going to be a gradual change, but already things are getting better for me.

When all this crap started, we planned a going-away party since most of the crew was going away. We're still doing that (tonight), but now no one is going anywhere. :D
 
Gald your meetings went well, and I too would have loved to hear even an audio record of the verbal abuse thrust upon douche by Cathy-Lee.....:D Hope your party goes well...enjoy!!
 

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